var vKCArticle=new theArticle(null,'','72614013-3314-4c8e-bfb4-08dbde5b621d',5,'Information: Cable modem overview');
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vKCArticle.AddProperty('Summary','');
vKCArticle.AddProperty('Content','<P class=body>Generally, we will be responsible for installing a new cable modem drop and cable modem at your business. To perform the setup yourself, or decide later to move your PC or network access point, follow these instructions.</P>\n<P class=stySubhead><A name=\"Cable Modem Lights\">Cable Modem Lights</A></P>\n<P class=body>External cable modems have front panel indicator lights that show the status of the cable Internet connection. The exact labels for these lights will vary between manufacturers, but all external cable modems have lights that indicate similar information. During installation you’ll need to use the information provided by these indications.</P>\n<P class=body>One light indicates when power is available and the modem is turned on. Another light indicates a connection (block sync or synchronization) with the cable network. One light will indicate a working connection to your PC. Another light (or two) will flash to indicate that data is being transferred—if there are two such lights, one light flashes when your modem sends data<I> </I>and the other flashes when your modem receives data<I>. </I> Some modems have a test light or one that indicates a modem error.</P>\n<P class=body><SPAN class=bold>NOTE:</SPAN> Plug your cable modem into a surge-protected 110-volt power strip. The cable modem must always be in an open, well-ventilated area. Do not put the cable modem in a confined space or place books, files or other desktop paraphernalia on or next to it.</P>\n<P class=body>After the completion of each installation step, you must check the modem lights for the proper indications (see <STRONG>Related Links</STRONG> for a troubleshooting table of cable modem light indications). If, after any one of these steps, you don’t get the proper indication, do not proceed any further. Contact your local Cox Business Services Customer Support.</P>\n<P class=body><A name=cablemodeminstallethernet>Cable Modem Installation </A>Ethernet</P>\n<P class=body>These instructions assume that your computer has a working network interface. If not, then refer to the <A class=links href=\"http://216.148.220.169/sdccommon/asp/contentredirect.asp?sprt_cid=9a633592-9b0a-4aec-a51b-06cd7912056e\">Ethernet Connection</A> section.</P>\n<OL>\n<LI>Begin installation by connecting the cable drop to the back of the cable modem. </LI>\n<LI>Attach one end of the power adapter into the power input on the modem. The other end plugs into a standard 110-volt outlet.</LI>\n<LI>Powering up the cable modem could take longer the first time (from 2 to 10 minutes) than on successive occasions because it must establish its initial connection (block sync or synchronization) to Cox Business Internet.</LI>\n<LI>Connect one end of a standard network cable into the Ethernet port of the Network Interface Card (NIC). The Ethernet port looks like a large telephone jack.</LI>\n<LI>Insert the other end of the network cable into the Ethernet port on the back of the cable modem.</LI></OL><SPAN class=bold>All Steps Complete</SPAN> \n<P class=body>Once the modem has established its connection to Cox Business Internet, you will usually have three lights on (power, cable and computer connection) showing that high-speed cable Internet access is available to your computer/network. </P>');
vKCArticle.AddProperty('Frequently Asked Questions','');
vKCArticle.AddProperty('Applies to','<UL>\n<LI>Cox Business Internet.</LI>\n<LI>Cable Modem overview.</LI>');
vKCArticle.AddProperty('Related Links','<A class=links href=\"http://support.coxbusiness.com/sdccommon/asp/contentredirect.asp?sprt_cid=f3c8a618-6be2-4859-b7db-6152e87bd537\">Cable Modem Light Indication</A>');