var vKCArticle=new theArticle(null,'','a4d1594d-ce5a-45f3-924e-b0f936e376f5',13,'Information: Cox Digital Telephone features'); vKCArticle.SetStats(0,0,0,0,0,0); vKCArticle.AddProperty('Summary','Voice/Telephone Services - As a full-service, competitive local exchange carrier, we offer a range of voice services for offices, retail businesses, governmental agencies and other telecommunications providers. We build custom-made solutions from our flexible packaging options and an array of calling features. Whether you\'re using a standard business telephone line or connecting your PBX directly to the public switched telephone network via a DS-1 Digital PBX Trunk, we deliver a level of reliability and security unsurpassed by other providers.'); vKCArticle.AddProperty('Content','\n\n Select to expand all features. \n

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How to: Refuse calls from those who have blocked their numbers

Feature: Anonymous Call Rejection

How it works: When you\'ve turned this service \"on,\" any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls and they should remove Blocking and call back. All other calls will ring through as usual. To turn on the service: \n

Lift the handset and listen for the dial tone.
Press *77.
Listen for a confirmation tone or announcement. Hang up.

Note: You will not be notified when or how many calls have been rejected. \n

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How to: Save time dialing busy numbers over and over.

Feature: Busy Line Redial

How it works: Your phone rings as soon as the number you are calling is free, and automatically connects you. \n

After you hear a busy signal, hang up. Lift the handset and listen for a normal dial tone.
Press *66.
If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
A special callback ring alerts you if the line becomes free (some phones ring normally).
Lift the handset to automatically place the call.

To cancel your callback request: \n

Lift the handset and listen for a normal dial tone.
Press *86.
Listen for the confirmation tone or announcement. Hang up.

Note: Does not work on 800 numbers, 900 numbers, or on lines where Call Forwarding and some other call services have been activated \n

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How to: To access your telephone\'s Call Forwarding service remotely

Feature: Call Forwarding Remote Access

How it works: When you already subscribe to Call Forwarding on your business phone, you can use a touch-tone telephone at another location to change your Call Forwarding on your telephone. \n

To turn on the service:

Dial your Access Number. (See table below. Toll charges may apply.)
Listen for instructions.
Dial your 7-digit business telephone number that has Call Forwarding services.
Input your Personal Identification Number (PIN); initially 1234, 9999 or the last four digits of your telephone number. (You can change this PIN the first time you use this feature.)
Press *72. (Call Forwarding.)
Dial the 7 or 10-digit telephone number you\'re forwarding to.
Listen to instructions to confirm or change your forwarding.
Once you hear the confirmation (stutter dial tone), your Call Forwarding is activated.
After each input, you can press # to speed up the process.

To turn off the service:

Repeat steps 1-4,
Type *73, listen for the confirmation tone, and then hang up.

Note: Call Forwarding (* 72) is the only service available through Call Forwarding Remote Access. You cannot access Call Forward Busy (* 90) and Call Forward No Answer (* 92) via Call Forwarding Remote Access. Lastly this feature should not be confused with Remote Call Forward, a business telephone feature that allows a customer who does not have a physical location/phone to have a phone number and have incoming calls to that number automatically forwarded to another number.

Access Numbers: Please use the access number from the list below to access this feature.

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\n Location/Area Code/Exchange	\n Access Number
\n Connecticut Meriden/Cheshire	\n 203-439-9125
\n Southington/Plainville	\n 860-426-9125
\n Manchester/S.Windsor	\n 860-436-9125
\n Hampton Roads	\n 757-369-9125
\n New Orleans 301 exchange	\n 504-301-9125
\n New Orleans 302 exchange	\n 504-302-9125
\n New Orleans 304 exchange	\n 504-304-9125
\n Oklahoma City	\n 405-600-9125
\n Omaha	\n 402-932-9125
\n Orange County 949 area code	\n 949-388-9125
\n Orange County 714 area code	\n 714-389-9125
\n Phoenix 623 area code	\n 623-322-9125
\n Phoenix 480 area code	\n 480-659-9125
\n Phoenix 480 area code	\n 480-209-1125
\n Rhode Island	\n 401-270-9125
\n San Diego 619 area code	\n 619-334-9125
\n California 760 area code	\n 760-444-9125
\n California 858 area code	\n 858-345-9125
\n Tucson	\n 520-207-7272
\n Tulsa	\n 918-728-6125
\n Wichita Baton Rouge Lubbock Amarillo Abilene Midland Roanoke NoVA	\n 316-260-6995

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How to: When your line is busy, your callers can reach someone else.

Feature: Call Forwarding Busy

\n

How it works: Whenever you\'re on the phone, you can be sure your callers can talk with someone else or can leave a message for you. Easily turn it on or off, or change the forwarding number anytime.

To turn on the service:

Lift the handset and listen for the dial tone.
Press *90.
Listen for the dial tone.
Dial the number where you want your calls forwarded.
When the phone is answered, your Call Forward is in effect. If the line is busy, or there\'s no answer: Hang up.
Within two minutes, repeat steps 1-4 above. You\'ll hear a confirmation tone to let you know your Call Forward Busy has been activated.

To turn off the service:

Lift the handset and listen for the dial tone.
Press *91.
Listen for the confirmation tone, then hang up. Your Call Forward Busy is now OFF.

To change the \"forward to\" number:

Turn off Call Forward Busy (see directions above).
Repeat the steps above to turn on Call Forward Busy, entering the new \"forward to\" number.

Note: Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit or 10-digit local number. For a long distance number, dial \"1\" plus the area code. Or if you have speed calling, you may dial one of your codes instead. Cox Voice Mail automatically includes this service. However, Cox Voice Mail customers have only limited functionality for Call Forwarding Busy. If you subscribe to Cox Voice Mail, you cannot forward calls using this feature to destinations other than the pre-programmed Voice Mail number.

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How to: Forward calls you don\'t answer

Feature: Call Forwarding No Answer \n

How it works: If you can\'t get to the phone, you can be sure that your calls won\'t go unanswered. You can easily change the forwarding number — even choosing how many times your phone should ring.

To turn on the service:

Lift the handset and listen for the dial tone.
Press *92.
Listen for the dial tone.
Then, dial the number where you want your calls forwarded.
When the phone is answered, your Call Forwarding No Answer is in effect.
If the line is busy or there\'s no answer: hang up.
Within two minutes, repeat steps 1-4 above. You\'ll hear a confirmation tone to let you know your Call Forwarding No Answer is now working.

To turn off the service:

Lift the handset and listen for the dial tone.
Press *93.
Listen for the confirmation tone, then hang up.
Answer is now OFF.

To change the \"forward to\" number:

Turn off Call Forward No Answer (see directions above).
Repeat the steps above to turn on Call Forwarding No Answer, entering the new \"forward to\" number.

To change the number of rings before your call is forwarded:

Lift the handset and listen for the dial tone.
Press *78.
Dial the number of rings (2-9).
Listen for confirmation tone (two fast busy tones).
Hang up the phone.
The number of rings has successfully been changed.

Note: Cox Voice Mail automatically includes this service. However, Cox Voice Mail customers have only limited functionality for Call Forwarding No Answer. If you subscribe to Cox Voice Mail, you cannot forward calls using this feature to destinations other than the pre-programmed Voice Mail number.

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How to: Let Your Business Calls Follow You To Another Number

Feature: Call Forwarding \n

How it works: You can program your calls to ring at another number (for example, your cellular phone). Each time a call is forwarded, your phone will emit one short ring. It can still be used to make outgoing calls.

To turn on the service:

Lift the handset.
Press *72.
Listen for the dial tone.
Dial the number where you want your calls forwarded.
When the phone is answered, your Call Forward is in effect.
If the line is busy or there\'s no answer: hang up.
Within two minutes, repeat steps 1-4 above. You\'ll hear a confirmation tone to let you know your Call Forward is now working.

To turn off the service:

Lift the handset.
Press *73.
Listen for the confirmation tone, then hang up. Your Call Forward is now OFF, and calls will ring normally on your phone.

To change the \"forward to\" number:

Turn off Call Forward.
Repeat steps 1-5 above to turn on Call Forward, entering the new \"forward to\" number

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How to: Easily Dial Your Last Caller — Even If You Didn\'t Answer

Feature: Call Return \n

How it works: If you couldn\'t answer in time, you can still find out who called by dialing a simple code.

To turn on the service:

Lift the handset and listen for a normal dial tone.
Press *69.
A recorded voice will give you the phone number of the call you missed and ask if you want to use Call Return. Just follow the voice instructions.

If the line is busy:

Hang up. Your phone will keep trying the line for up to 30 minutes.
A special callback ring alerts you if the line becomes free. (Some phones ring normally.)
Lift the handset to automatically place the call.

To cancel your Call Return request:

Press *89.
Listen for the confirmation tone or announcement. Hang up.

Note: This feature does not work on 800 numbers, 900 numbers, or lines where Call Forwarding and some other call services have been activated.

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How to: trace the source of a harassing call

Feature:Call Trace \n

How it works: When you receive a harassing call, you can dial a simple code to trace the source of that call.

How to use:

When you get a nuisance call, press and quickly release the switchhook.
Listen for a special dial tone.
Press *57.
If you\'ve already hung up, just lift the handset and listen for a normal dial tone.
Press *57.
Listen for a confirmation announcement that the last call has been traced.
Hang up.
The number you traced will be recorded by Cox. If you decide to pursue the matter, you must contact a law enforcement agency and we\'ll provide that number directly to them. By law, we cannot provide the traced number directly to any of our Cox Digital Telephone customers.

Note: Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will not be able to trace that call. In some areas, after you press *57, you\'ll hear an announcement that the call can be traced. Just follow the voice instructions to dial an additional code, and the call will be traced.

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How to: Be informed of another incoming call while on the phone.

Feature: Call Waiting ID (Requires Compatible Caller I.D. Display Unit.)

How it works: Combines and enhances Caller ID and Call Waiting. Lets you use your telephone without missing other calls. A special tone alerts you to a waiting call and you also receive a visual display of the name and number of the person calling. This puts you in control of which calls you\'ll take. \n

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How to: block your number call by call, from being displayed to others

Feature: Caller ID Per Call Blocking

How it works: By dialing a code before you place a call, you can prevent your name and number from appearing on the Caller ID display of the person receiving your call. \n

To turn on the service:

Lift the handset and listen for the dial tone.
Press *67.
Dial the number you\'re calling as usual.
The person you\'ve called will not be able to see your name or number displayed on their telephone display screen. Instead, a \"P\" or \"Private\" will be displayed.

Note: You must press *67 before each call you place. Otherwise, your name and phone number will be released to the person receiving your call.

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How to: Block your number from being displayed to others

Feature: Caller ID Per Line Blocking

How it works: Always blocks your name and number from being displayed to others. By contacting Cox Business Services, you can arrange to prevent your telephone number and name from being displayed on all calls from your line. In order to temporarily suspend the service, and therefore allow your number to be displayed to others for a particular call, simply press *82. \n

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How to: See who\'s calling before you answer the phone

Feature: Caller ID \n

How it works: When you receive a call, the name and number of the person calling you is shown on your Caller ID display screen.

How to use the service:

When you receive a call, wait until your telephone completes the first ringing signal.
The telephone number calling you and the name associated with that number in telephone company records will automatically appear on your display screen.

Note: Subscription to Caller ID requires the lease or purchase of a display telephone or an add-on display unit. If a letter \"P\" or \"Private\" appears on your display after the first ring, the caller may have blocked the display of their name and number by pressing *67 before placing the call. If \"unknown name\", \"unknown number\", \"out of area\", or \"O\" appears, the caller is in an area that does not support Caller ID services.

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How to: Identify key business calls by the tone of the ring

Feature: Distinctive/Priority Ringing \n

How it works: When you create a list of special callers, your phone uses a special ring to announce calls from any of those numbers. If you also have Call Waiting, you\'ll hear a special Call Waiting tone.

How to use this service:

Lift the handset and listen for the dial tone.
Press *61.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list.
Follow the voice instructions and Press 3 to turn the feature ON (if it is currently OFF), or turn the feature OFF (if it is currently ON).

To add the last caller to your list, press #01#.

To hear the phone numbers on your list, press 1.

After the list is read, voice instructions will follow.

To add a number to your list:

Press #.
Follow the voice instructions you\'ll hear. You can store up to 31 phone numbers on your priority list.

To remove a number from your list:

Press *.
Follow the voice instructions to remove any or all of those numbers.
To hear instructions again: Press 0.

Note: You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding, and similar services.

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How to: Identify incoming long distance calls

Feature: Distance Alert \n

How it works: Now you can know which incoming calls are long distance. With this service, incoming long distance calls will have a separate ring, or a separate call waiting tone, indicating that the call is long distance. To turn on/off, Press *49 and follow instructions. This feature may not be combined with Distinctive Ringing.

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How to: Decide which calls you\'ll take

Feature: Selective Call Acceptance
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How it works: You can program your phone to accept only calls from a special list of clients or co-workers. When your service is \"turned on,\" your phone will accept calls from only those in your Selective Call Acceptance list. All other callers will hear an announcement that you\'re not accepting calls at this time.

How to use this service:

Lift the handset and listen for the dial tone.
Press *64.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.
Follow the voice instructions and Press 3 to turn the feature ON (if it is currently OFF), or turn the feature OFF (if it is currently ON).

To add the last caller to your acceptance list:

Press #01#.
To hear the phone numbers on your list:
Press 1.
After the list is read, voice instructions will follow.

To add a number to your list:

Press #.
Follow the voice instruction you\'ll hear. You can store up to 31 phone numbers on your list.
To remove a number from your list:
Press *.
Follow the voice instructions to remove any or all of those numbers.
To hear instructions again:
Press 0.

Note: You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Priority Ringing, Call Waiting, Selective Call Forwarding, Selective Call Rejection, and similar services.

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How to: Decides which caller should follow you to another number

Feature: Selective Call Forwarding \n

How it works: You can program your phone to forward only those calls from a special list of numbers to another number — such as your wireless phone. When your service is turned \"on,\" calls from numbers in your forward list will be re-routed to your \"forward-to\" number. All others will ring at your phone as usual.

How to use this service:

Lift the handset and listen for the dial tone.
Press *63.
Listen for an announcement telling you whether the feature is currently stored in your forward list.
Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF), or turn the feature OFF (if it is currently ON).

To add the last caller to your forward list:

Press #01#.

To enter your \"forward-to\" number:

The first time you turn on the service, you\'ll be asked to enter the number you\'d like your special calls forwarded to. From then on, the system will simply remind you of the current \"forward-to\" number.
If the current number is correct, dial 1.
If you wish to change the current \"forward-to\" number, dial 0 and then follow the voice instructions.

To hear the phone numbers on your list:

Press 1.
After the list is read, voice instructions will follow.

To add a number to your list:

Press #.
Follow the voice instructions. You can store up to 31 phone numbers on your forward list.

To remove a number from your list:

Press *.

Follow the voice instructions to remove any or all of those numbers from your forward list.

To hear instructions again, press 0.

Notes: You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. This service can work with Call Forward (all calls). Numbers on your preferred list will follow you to your Selective Call Forward number. All other calls will be routed to your regular Call Forward number.

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How to: Eliminate unwanted calls from disturbing you

Feature: Selective Call Rejection \n

How it works: You can program your phone to reject calls from any number you place in the rejection list. When your service is turned \"on”, any callers on this list will hear an announcement that you\'re not accepting calls at this time. All other calls will ring through as usual.

How to use this service:

Lift the handset and listen for the dial tone.
Press *60.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list.
Follow the voice instructions and Press 3 to turn the feature ON (if it is currently OFF), or turn the feature OFF (if it is currently ON).

To add the last caller to your rejection list:

Press #01#.

To hear the phone numbers on your list:

Press 1.
After the list is read, voice instructions will follow.

To add a number to your list:

Press #.
Follow the voice instructions you\'ll hear. You can store up to 31 phone numbers in your rejection list.

To remove a number from your list:

Press *.
Follow the voice instructions to remove any or all of those numbers from your rejection list.

To hear instructions again, press 0.

Note: You will not be notified when or how many calls have been rejected. You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Priority Ringing, Call Waiting, Selective Call Acceptance, Selective Call Forwarding, and similar services. \n

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How to: Quickly dial your most frequently called numbers.

Feature: Speed Calling 8 or 30 \n

How it works: You can enter up to eight or thirty telephone numbers, local or long distance, into your Speed Calling list. Then, you can reach those numbers by dialing just a one or two-digit code.

To turn on this service:

Make a list of eight or thirty frequently dialed numbers. Assign each one a number (speed code) from 2 to 9 for an eight number list; use numbers from 20 to 49 for a thirty number list.
Lift the handset and listen for the dial tone.
Press *74.
Listen for the dial tone.
Dial a one-digit speed code for an eight number list; dial a two-digit code for a thirty number list.
Dial the telephone number you wish to assign to that speed code. For long distance calls, be sure to include \"1\" plus the area code.
Press #.
Listen for the confirmation tone.

To call someone on your Speed Calling list:

Lift the handset and listen for the dial tone.
Dial the one or two-digit speed code, then press #.

To change your Speed Calling list:

Lift the handset and listen for the dial tone.
Press *74.
Listen for the dial tone.
Dial the speed code you wish to change.
Listen for the cancellation tone, then dial tone. Follow steps 4-7 above to reprogram your Speed Calling list.

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How to: Allow you to conference additional people onto your call

Feature: Three-Way Calling \n

How it works: When you\'re talking with someone, you can add an additional person onto the call.

How to turn on this service:

Press and quickly release the switchhook to place the first person on hold. The switchhook is the button the handset pushes down when you hang up the phone.
Listen for the dial tone. (If using on a per use basis, Press *71; otherwise, proceed directly to step 3.)
Dial another person\'s phone number.
To make the connection, press and quickly release the switchhook.
You can now talk with both parties at the same time.

To drop the second party, just press and quickly release the switchhook. You\'ll be reconnected to the original call.

'); vKCArticle.AddProperty('Frequently Asked Questions',''); vKCArticle.AddProperty('Applies to','

Voice Support
Digital Phone Features

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