var vKCArticle=new theArticle(null,'','a624eb67-6be5-450a-8400-d752dbcbf135',5,'Information: EasyPay Frequently Asked Questions');
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vKCArticle.AddProperty('Summary','EasyPay automatic billing system will allow you to Log in securely to view or pay your bill online, set up email bill reminders, and more. The below information will help you get started using the Cox\'s EasyPay service.');
vKCArticle.AddProperty('Content','');
vKCArticle.AddProperty('Frequently Asked Questions','<UL class=body>\n<LI><A class=links href=\"#1\">What is EasyPay?</A></LI>\n<LI><A class=links href=\"#2\">What\'s the difference between EasyPay and View/Pay Your Bill? </A></LI>\n<LI><A class=links href=\"#3\">What are the requirements to sign up?</A></LI>\n<LI><SPAN class=body><A class=links href=\"#4\">How can I sign up for EasyPay?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#5\">Where do I find my Cox account number?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#6\">How much does EasyPay cost?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#7\">How does EasyPay work?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#8\">How can I be sure my Cox bill has been paid through EasyPay?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#9\">What if I have a question about my bill?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#10\">Can I stop my participation in EasyPay?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#11\">Can I dispute specific charges on my bill?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#12\">What happens if I change banks or credit card companies?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#13\">What happens when my credit card expires?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#14\">Can I sign up for EasyPay with a debit card?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#15\">What is the monthly email bill reminder?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#16\">How can I sign up for a monthly email bill reminder?</A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#17\">Will I still receive a paper bill statement? </A></SPAN></LI>\n<LI><SPAN class=body><A class=links href=\"#18\">What is my bill cycle and where do I find it?</A></SPAN></LI></UL>\n<DIV>\n<HR align=left width=\"40%\" color=#0066cc SIZE=1>\n\n<P class=csptstyHeadminor> </P></DIV>\n<DIV name=\"1\"><SPAN class=body><A name=1></A><STRONG>What is EasyPay? </STRONG></SPAN></DIV>\n<DIV><SPAN class=body>EasyPay is an automatic and recurring payment program that allows customers to pay their Cox bill each month automatically using a bank account or credit card. </SPAN>\n<P></P></DIV>\n<DIV name=\"2\"><SPAN class=body><A name=2></A><STRONG>What is the difference between EasyPay and View/Pay Bill? </STRONG></SPAN></DIV>\n<DIV><SPAN class=body>While EasyPay is an automatic and recurring payment program, View/Pay Bill is used for one-time payments and is neither automated nor recurring. You must login to pay your bill each time you wish to pay via the View/Pay Bill method. </SPAN>\n<P></P></DIV>\n<DIV id=3 name=\"3\"><SPAN class=body><A id=3 name=3></A><STRONG>What are the requirements to sign up?<BR></STRONG>A valid bank account or credit card. <STRONG></STRONG></SPAN></DIV>\n<DIV>\n<P><SPAN class=body><A id=4 name=4></A><STRONG>How can I sign up for EasyPay? </STRONG></SPAN><BR><SPAN class=body>Click on the EasyPay logo to complete an online enrollment. If you’re using your Bank Account, you will need a blank check to obtain the bank number and routing number. </SPAN><BR><BR><SPAN class=body>If you are using your Credit Card, you will need your credit card to provide the card number and expiration date. </SPAN></P>\n<P align=left><SPAN class=body><A id=5 name=5></A><STRONG>Where do I find my Cox account number? </STRONG><IMG height=128 alt=\"\" src=\"http://support.coxbusiness.com/sdccommon/asp/docview.asp?sprt_cid=aff08634-1d95-4dc7-ad47-46b2e2139b45&sprt_verb=preview&sprt_ct=sprt_resource&fname=Raw Document\" width=294 align=right border=1><BR></SPAN><SPAN class=body>You can find your <STRONG>16</STRONG> digit Cox account number in the upper right corner of your Cox Bill Statement.<BR></SPAN></P></DIV>\n<P><SPAN class=body>If you have already set up a password you can also log in to View/Pay Bill to find your account number on the first page after login. </SPAN></P>\n<P> </P>\n<P name=\"6\"><SPAN class=body><A name=6></A><STRONG>How much does EasyPay cost? </STRONG></SPAN><BR><SPAN class=body>EasyPay is a free service. </SPAN></P>\n<P name=\"7\"><SPAN class=body><A name=7></A><STRONG>How does EasyPay work?</STRONG> </SPAN><BR><SPAN class=body>We contact your bank or credit card company to have your monthly Cox charges deducted from the bank account or charged to the credit card each month. We will still send you a monthly statement so you can review your charges. You may also view your charges through the View/Pay Your Bill feature on www.cox.com at any time.</SPAN></P>\n<P align=left><SPAN class=body><A name=8></A><STRONG>How can I be sure my Cox bill has been paid through EasyPay? <BR></STRONG>A record of the transaction will appear on your monthly statement from Cox, as well as on your monthly bank account statement or credit card statement. <STRONG></STRONG></SPAN></P>\n<P><SPAN class=body><A name=9></A><STRONG>What if I have a question about my bill? </STRONG><BR>For billing questions, you may visit www.cox.com/service for responses to Frequently Asked Questions, to email us your question, or to find the phone number to speak with a Cox customer care representative. </SPAN></P>\n<P name=\"10\"><SPAN class=body><A name=10></A><STRONG>Can I stop my participation in EasyPay? <BR>Yes</STRONG>. You may stop participating in the EasyPay Program at any time by speaking with a Cox customer care representative. </SPAN></P>\n<P name=\"11\"><SPAN class=body><A name=11></A><STRONG>Can I dispute specific charges on my bill? </STRONG></SPAN></P>\n<OL class=csptstyList1ol>\n<UL class=csptstyBody>\n<LI><SPAN class=body><STRONG>Yes</STRONG>. If you feel you have not been charged correctly, simply notify Cox Communications and your bank or credit card company of the items in dispute. </SPAN>\n<P></P></LI></UL></OL>\n<P name=\"12\"><SPAN class=body><A name=12></A><STRONG>What happens if I change banks or credit card companies? <BR></STRONG>If you change your bank or your credit card company, you can provide the updated information quickly and efficiently by visiting www.cox.com/easypay. You simply check the “<STRONG>Renew</STRONG>” box and enter the updated Bank or Credit Card information. </SPAN></P>\n<P name=\"12\"><SPAN class=body><A name=13></A><STRONG>What happens when my credit card expires? </STRONG></SPAN><BR><SPAN class=body>If your credit card is about to expire, you will receive a notice from Cox reminding you to provide the updated card information via www.cox.com. </SPAN><BR><BR><SPAN class=body>As long as you provide this information prior to the month the card expires, your monthly bill will continue to be paid via EasyPay. </SPAN></P>\n<P name=\"12\"><SPAN class=body><A id=14 name=14></A><STRONG>Can I sign up for EasyPay with a debit card? </STRONG></SPAN><BR><SPAN class=body>If your direct debit cards can also be processed as a credit card, then you can use this card to enroll in EasyPay. </SPAN><BR><BR><SPAN class=body>If your debit card has a credit card logo on it (example: Visa, MasterCard), it can be processed as a credit card. </SPAN></P>\n<P name=\"12\"><SPAN class=body><A name=15></A><STRONG>What is the monthly email bill reminder? </STRONG></SPAN><BR><SPAN class=body>Three days after the end of your bill cycle, you will receive an email telling you that your online bill has been updated, including a link to log into the site. </SPAN></P>\n<P name=\"12\"><SPAN class=body><A id=16 name=16></A><STRONG>How can I sign up for a monthly email bill reminder? </STRONG></SPAN></P>\n<UL class=body>\n<LI>Go to Cox.com and click on View/Pay Bill. </LI>\n<LI><SPAN class=body>Log in (or set up your password if needed). </SPAN></LI>\n<LI><SPAN class=body>Go to \"Your Bill Statement\" and select a bill </SPAN></LI>\n<LI><SPAN class=body>At the bottom of the page, click on \"Would you like a monthly reminder when your online bill is updated?,\" select \'yes\'. </SPAN></LI></UL>\n<P><SPAN class=body><A id=17 name=17></A><STRONG>What is my bill cycle and where do I find it? </STRONG></SPAN></P>\n<UL class=body>\n<LI><SPAN class=body>Your bill cycle refers to the date your billing period ends each month. This date appears on your bill statement in several places. </SPAN></LI>\n<LI><SPAN class=body>On the first page of your bill statement, it appears as \"Current charges as of.\" </SPAN></LI>\n<LI><SPAN class=body>It also appears in each detail section of your bill as \"Monthly service from ____to ____.\" </SPAN></LI></UL>\n<P name=\"12\"><SPAN class=body><A id=18 name=18></A><STRONG>Will I still receive a paper bill statement? <BR>Yes</STRONG>. If you currently receive a paper bill statement from Cox each month, you will continue to receive one.</SPAN></P>');
vKCArticle.AddProperty('Applies to','<ul>\n  <li>Billing</li>\n  <li>EasyPay</li>\n</ul>');
vKCArticle.AddProperty('Related Links','');